About the Role

SMArtX Advisory Solutions is seeking a Client & Trade Support Specialist to join our Investment Operations team. This role serves as a critical liaison between our clients and internal departments, ensuring seamless communication, risk mitigation, and flawless execution of trading activities. Financial advisors using SMArtX expect best-in-class trading and customer service—this position helps us deliver exactly that.

The Trade Support Specialist complements our award-winning platform and Customer Success team by safeguarding client accounts, troubleshooting trade issues, and continuously improving processes. Accuracy, timeliness, and discernment are key to success in this role.

Responsibilities

• Enable and disable account trading per advisor requests.
• Manage account activation, closure, and ongoing maintenance.
• Act as the primary liaison between advisors, traders, and the portfolio accounting team.
• Protect holdings to restrict unauthorized or improper trading.
• Reconcile intraday trading at brokers and perform manual trading for equities, options, and mutual funds when necessary.
• Monitor system checks to ensure trades execute correctly at the broker level; identify and resolve variances.
• Take corrective action to resolve trade discrepancies with brokers.
• Create and review reports to identify potential trading or performance issues.
• Collaborate with the Development team to resolve technical issues and enhance trade support processes.
• Prepare and improve documentation for SMArtX Trade Support procedures.
• Support platform enhancements to eliminate manual workarounds.
• Assist the implementation team with migrating existing portfolios to the SMArtX platform.
• Resolve extraordinary trading or account maintenance circumstances.
• Serve as a subject matter expert for engineering teams.

Qualifications

• Bachelor’s degree, preferably in Accounting, Finance, or a related field.
• Strong problem-solving, analytical, and critical-thinking skills.
• Solid understanding of cause-and-effect relationships in financial markets.
• Excellent organizational skills with a strong attention to detail.
• Proficiency in Microsoft Excel and data manipulation.
• Ability to multitask and thrive under pressure in a fast-paced environment.
• Strong interpersonal and communication skills; able to work with advisors, traders, developers, and accounting personnel.
• Prior experience in client service or customer success roles.
• Passion for learning, logic, and the financial markets.
• Ability to teach, mentor, and support colleagues.

Preferred Skills & Experience

• 3+ years of experience in the investment industry.
• Experience as a Client Associate, Registered Representative, or Advisor Assistant.
• Advanced degree a plus.
• Familiarity with SQL and other data analysis tools.
• Experience with Jira or similar ticketing systems.
• Prior experience supporting financial advisors or working with brokerage platforms.

Why Join SMArtX?

Founded in 2018, SMArtX Advisory Solutions is a rapidly growing fintech firm revolutionizing the wealth management industry. We foster a professional yet relaxed environment, where dynamic individuals collaborate to create breakthrough innovations. If you’re passionate about client service, financial markets, and continuous improvement, we’d love to have you on our team.