<p>Location: Clark Pampanga</p> <p>Type of Work: Fulltime</p> <p>Benefits: HMO, Government-Mandated Benefits, 13th-month pay</p> <p>Work Schedule: Morning Shift</p> <p>&nbsp;</p> <p>Mandatory Skills:</p> <ul> <li>Office 365</li> <li>VMWare</li> <li>Microsoft Servers 2008-2016</li> </ul> <p>Job Responsibilities:</p> <ul> <li>Intake, diagnose and resolve or escalate issues and problems via Connectwise Manage</li> <li>Communicate with customers as required via phone, email, SMS, Connectwise Manage etc. keeping them informed of incident progress and outcome</li> <li>Provide technical support at the operating system level: Microsoft Windows, Apple MacOS, Apple iOS, Android etc.</li> <li>Provide technical support at the application level: Microsoft Office, Adobe, LOB Applications etc.</li> <li>Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, security, WiFi etc.</li> <li>Provide technical support at the cloud level: Microsoft O365, Google G Suite, Dropbox etc.</li> <li>Basic remote access solution implementation and support: VPN, Terminal Services, RealVNC etc.</li> <li>Monitor the RMM system alerts and other notification mediums such as Slack/email etc. -- and resolve or escalate</li> <li>Perform maintenance tasks such as software updates, vulnerability scans, and malware removal, resource capacity optimization, event log reviews etc.</li> <li>Support of disaster recovery solutions such as Veeam, Solarwinds MSP Backup etc.</li> <li>Document systems and processes via IT Glue</li> </ul>