Financial Advisor Specialist

Opportunity
SMArtX Advisory Solutions, a fast-growing and innovative financial technology firm headquartered in West Palm Beach, Florida, is seeking a Financial Advisor Specialist to join our Client Success team. This role is focused on delivering world-class client service and ensuring clients maximize the value of the SMArtX platform.

As a Financial Advisor Specialist, you will be the go-to partner for advisors, brokers, and wealth management firms, guiding them through onboarding, training, and day-to-day platform use. You will serve as both a client advocate and product expert, ensuring a seamless experience that builds long-term relationships and drives client success.

Responsibilities

• Support clients through onboarding, ensuring smooth adoption of the SMArtX platform.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Provide timely responses to client inquiries via chat, email, and phone.
• Conduct trainings, workshops, and tutorials to help clients optimize platform usage.
• Collaborate with internal teams (trading, operations, technology) to resolve client issues.
• Gather feedback, track client satisfaction, and share insights to improve the client experience.
• Maintain and contribute to training resources, documentation, and client education materials.
• Identify opportunities to expand client engagement with additional products and services.
• Role is not remote: Location is Downtown West Palm Beach, FL.

Qualifications

• Bachelor’s degree preferred (Business, Finance, or related field a plus).
• 1 year of experience in a client success, client service, or support role preferred.
• Experience in financial services or fintech is a plus but not required.
• Strong communication, interpersonal, and relationship-building skills.
• Proactive, self-driven, and able to manage multiple priorities.
• Comfortable teaching and guiding clients, with patience and attention to detail.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office Suite and ability to quickly learn new software.

About SMArtX Advisory Solutions

Founded in 2018, SMArtX Advisory Solutions is at the forefront of innovation in the wealth management space. We foster a professional yet relaxed culture that values initiative, collaboration, and growth. If you’re excited to work in a dynamic, high-growth environment with a mission to transform investment technology, we encourage you to apply.