Job Description

Opportunity
We are looking for a Client Success - Onboarding Relationship Manager to manage the client onboarding experience.  This role will be responsible for ensuring an effective and efficient onboarding process is easy and effortless for the client to navigate.  In this key role, you will work closely with the executive team, the sales team, technology partners, operations, and the client success organization.  We are looking for someone with the right demeanor and tenacious attitude to pull customers through our implementation process, identify and manage issues, and create long-lasting customers who become raving fans. 

Position Requirements

  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Responsibilities

  • Improve onboarding processes.
  • Analyze customer data to improve customer experience.
  • Mediate between clients and the organization.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Hold product demonstrations for customers.
  • Sustain business growth and profitability by maximizing value.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.
     
More Details
Employment Type: Full Time
Location: West Palm Beach , Florida , United States
Experience Required: Mid-Senior Level
Date Published: 11 Nov 2019
Share Job Opening