We are seeking a diligent and detail-oriented Customer Onboarding intern to help new customers transition smoothly into our products and services. As a Customer Onboarding Intern, your responsibilities include understanding customer needs, configuring our products to suit these needs, conducting product demonstrations, and providing support during the integration phase.

Job Brief:

Selected intern's day-to-day responsibilities include:

• Provide a comprehensive introduction to the product or service to the new customers
• Guide customers through the setup process for a product or service
• Answer any questions the customer may have about the product, service, or company
• Provide training and demonstrations to the customer to ensure they understand how to use the product or service
• Keep track of customer progress and follow up regularly to ensure customer satisfaction
• Work closely with the sales and customer service teams to provide seamless transition for customers
• Identify potential problems and escalate them to the relevant teams
• Gather feedback from customers to help improve the onboarding process
• Document customer interactions and experiences to aid in customer success strategy development
• Assist in product development by providing customer feedback to the product team

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 6 months

3. have relevant skills and interests

4. Looking to continue for a longer term and get hired after the internship

Skills Required:

1. Effective Communication

2. MS-Excel

3. English Proficiency (Spoken) English Proficiency (Written)

 

Perks:

1. Internship completion certificate

2. Flexible working hours.

3. 5 days working

 

Interested candidates kindly submit your resume at [email protected]

Employment Type:	Internship
Location:	Mumbai , Maharashtra , India
Experience Required:	Internship
Date Published:	12 Jun 2024