Location: Noida Sec- 39
Experience: 5–10 years (Healthcare / Diagnostics industry preferred)
Qualification: Graduate / MBA in Hospital or Healthcare Management

Key Responsibilities:

1. Operational Management:

• Supervise and manage all daily operations of the diagnostic centre.
• Ensure smooth coordination between departments – reception, billing, phlebotomy, radiology, pathology, and support staff.
• Monitor and maintain turnaround time (TAT) for reports and patient services.
• Oversee inventory management, consumables, and vendor coordination.

2. Quality & Compliance:

• Ensure adherence to NABH / NABL standards and statutory regulations.
• Monitor and maintain hygiene, safety, and quality protocols.
• Conduct regular audits and ensure corrective and preventive actions (CAPA).

3. Customer Service:

• Maintain a patient-centric approach and ensure high satisfaction levels.
• Handle escalations and resolve patient grievances efficiently.
• Implement feedback systems to continuously improve service quality.

4. Staff Management:

• Supervise, guide, and motivate staff across all departments.
• Plan duty rosters and ensure adequate manpower during all shifts.
• Conduct regular staff meetings, training, and performance reviews.

5. Financial & Administrative Control:

• Monitor revenue, billing accuracy, and cost control measures.
• Support management in budgeting and forecasting.
• Ensure proper documentation, record-keeping, and MIS reporting.

6. Coordination & Reporting:

• Coordinate with doctors, consultants, and lab teams for smooth operations.
• Liaise with corporate clients, TPA, and insurance partners.
• Submit daily/weekly/monthly operational reports to senior management.

Key Skills & Competencies:

• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• In-depth understanding of diagnostic operations and healthcare workflows.
• Problem-solving, multitasking, and time management skills.
• Proficiency in MS Office and diagnostic software (LIS/HIS).