Job Role & Responsibilities:

• Handle inbound/outbound customer queries over voice calls for international clients.

• Deliver excellent customer service with clarity, patience, and professionalism.

• Resolve customer issues efficiently, escalating unresolved queries as needed.

• Maintain updated records of customer interactions in internal systems.

• Meet performance benchmarks including quality and response time.

 Key Requirements:

• Experience: Minimum 1 year in an International BPO voice process.

• Communication: Excellent verbal communication skills in English.

• Age Limit: Up to 30 years.

 Work Schedule:

• Shift: US Rotational Night Shifts

• Working Days: 5 days a week with any 2 rotational days off