Job Title: Customer Service Executive
Location: Andheri, Mumbai
Position: Customer Service Executive

Job Summary:
The Customer Service Executive is responsible for delivering exceptional service to
customers by handling inquiries, resolving issues, and ensuring customer
satisfaction. This role requires strong communication skills, problem-solving abilities,
and a customer-first mindset.

Key Responsibilities:
 Respond to customer queries via phone, email, chat, or social media in a
timely and professional manner.
 Provide accurate information about products.
 Handle complaints and resolve issues efficiently to maintain customer trust.
 Maintain detailed records of customer interactions in CRM systems.
 Collaborate with internal teams to ensure smooth resolution of customer
concerns.
 Monitor and report on customer feedback to improve service quality.

Skills & Qualifications:
 Bachelor’s degree or equivalent experience in customer service or related
field.
 Excellent verbal and written communication skills.
 Strong problem-solving and conflict-resolution abilities.
 Proficiency in MS Office and CRM software.
 Ability to work under pressure and meet deadlines.
 Positive attitude and strong interpersonal skills.

Preferred Experience:
 5+ years in a customer service role.
 Experience in [industry-specific knowledge, e.g., telecom, e-commerce,
banking].

Key Performance Indicators (KPIs):
 Customer satisfaction score (CSAT).
 First response time and resolution time.
 Call quality and adherence to scripts.