09 Oct 2025
Job Title: Customer Success Associate – Chat Process (Vivint)
Work Mode: Work From Office
Location: Udyog Vihar, Sector 18, Gurugram, Haryana – 122016
About the Role:
We are hiring enthusiastic and customer-focused professionals for the Vivint Chat Process. As a Customer Success Associate, you will be responsible for assisting customers via chat, resolving technical issues, and ensuring a seamless customer experience.
Key Responsibilities:
Handle customer queries efficiently through chat support.
Provide troubleshooting assistance for technical issues.
Deliver accurate and timely information to customers.
Maintain high standards of customer satisfaction and professionalism.
Required Skills & Experience:
Excellent communication skills in English (both written and verbal).
Technical / troubleshooting experience is mandatory.
Minimum 6 months of international process experience required.
Graduate or Undergraduate candidates are eligible.
Interview Process:
HR Round
Operations Round
Versant Assessment
Compensation & Benefits:
Salary: ₹25,000 – ₹31,000 CTC per month
Working Days: 5 days a week
Shifts: Rotational shifts with rotational weekly offs
Benefits: Both-side cab facility provided
Hiring Zone: Candidates must reside within 20 km of the office location
Open Positions:
25 Agents
📞 For more details and to apply:
HR Recruiter: Krushnakanta Palai
Contact: +91 8260933612