Job Brief:

We are seeking a dynamic and detail-oriented Logistics Operations Executive to join our growing team. The successful candidate will play a crucial role in managing and optimizing our logistics operations, ensuring seamless fulfillment of orders to our retail customers while maintaining the highest standards of efficiency and customer service.

Responsibilities:

Operations Management

• Oversee daily logistics operations including inventory management, order processing, and shipment coordination
• Monitor and manage warehouse operations to ensure optimal stock levels and efficient space utilization
• Coordinate with suppliers, vendors, and transportation partners to ensure timely deliveries
• Implement and maintain standard operating procedures for logistics processes

Supply Chain Coordination

• Plan and execute distribution strategies to meet customer demands and delivery schedules
• Manage inbound and outbound logistics, including scheduling and tracking shipments
• Collaborate with procurement and sales teams to forecast demand and plan inventory requirements
• Optimize delivery routes and transportation costs while maintaining service quality

Quality Control & Compliance

• Ensure compliance with industry regulations, safety standards, and company policies
• Monitor product quality during storage and transportation phases
• Maintain accurate documentation and records for all logistics activities
• Conduct regular audits of logistics processes and implement improvements

Customer Service & Support

• Address customer inquiries related to order status, delivery schedules, and logistics issues
• Resolve delivery-related complaints and coordinate with relevant departments for solutions
• Maintain strong relationships with key customers and distribution partners

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) for logistics operations
• Prepare regular reports on operational metrics, cost analysis, and performance trends
• Identify areas for process improvement and cost optimization
• Support management with data-driven insights for strategic decision-making

Skills Required:

Education & Experience

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum 2-3 years of experience in logistics operations, preferably in FMCG or distribution industry
• Experience with warehouse management systems (WMS) and logistics software

Technical Skills

• Proficiency in Microsoft Office Suite, particularly Excel for data analysis
• Knowledge of transportation management and route optimization tools
• Understanding of supply chain principles and best practices

Core Competencies

• Strong analytical and problem-solving abilities
• Excellent organizational skills with attention to detail
• Effective communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Team collaboration and leadership capabilities
• Customer service orientation

Preferred Qualifications

• Professional certification in logistics or supply chain management (APICS, CSCMP, etc.) is an added advantage.
• Knowledge of Malaysian logistics regulations and compliance requirements
• Multilingual capabilities (English, Bahasa Malaysia, Mandarin)

What We Offer

Compensation & Benefits

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Annual leave and public holidays
• Professional development and training opportunities

Work Environment

• Dynamic and collaborative team culture
• Career advancement opportunities within a growing company
• Supportive management and mentorship programs

How to Apply

Interested candidates are invited to submit their applications including:

• Updated resume/CV
• Cover letter highlighting relevant experience
• Expected salary range
• Earliest availability date