Location: Lilongwe, Malawi

Employment Type: Full-time

Reports to: Managing Director / General Manager

Role Purpose

The Human Resources Manager will play a critical turnaround role in stabilizing, professionalizing, and transforming the workforce of a growing but struggling hospitality business. The position requires a firm, hands-on leader who can reinforce HR policies, drive behavioral and mindset change, and rebuild a culture of accountability, service excellence, discipline, and performance.

Key Responsibilities

·       Lead change management and culture transformation initiatives.

·       Reinforce and strictly enforce HR policies and compliance with Malawi labour laws.

·       Implement performance management systems and ensure accountability.

·       Manage employee relations, discipline, and conflict resolution.

·       Oversee recruitment, onboarding, and workforce planning.

·       Design and deliver training focused on professionalism and service excellence.

·       Oversee HR administration, attendance, and payroll inputs.

Qualifications and Experience

·       Bachelor’s degree in Human Resources, Business Administration, or related field.

·       5–8 years of HR experience, preferably in hospitality or service industries.

·       Proven experience in change management or turnaround environments.

·       Strong knowledge of Malawi labour laws.

Key Competencies

·       Strong change leadership and influence skills.

·       Firm, fair, and decisive leadership style.

·       Excellent communication and conflict resolution skills.

·       High resilience and ability to work under pressure.

What Success Looks Like (First 12 Months)

·       Improved discipline, attendance, and accountability.

·       Consistent enforcement of HR policies.

·       Improved service culture and customer feedback.

·       Managers equipped to manage people effectively.