Location: Lilongwe, Malawi

Employment Type: Full-time

Role Purpose

The General Manager will provide strong operational leadership to stabilize, professionalize, and expand a hospitality estate in Lilongwe, Malawi. This is a turnaround and growth role. The successful candidate must be a hands-on, results-driven change agent who can restore discipline, increase productivity, drive profitability, and position the estate for sustainable expansion.

Key Responsibilities:

·       Provide full operational oversight of the estate including accommodation, food & beverage, facilities, and support services.

·       Lead business turnaround initiatives focused on cost control, productivity, revenue growth, and profitability.

·       Drive a performance culture built on accountability, discipline, and service excellence.

·       Develop and implement strategic plans for expansion and new revenue streams.

·       Strengthen internal systems, reporting structures, and operational controls.

·       Oversee financial management including budgeting, forecasting, and cash flow management.

·       Build and lead a high-performing management team.

·       Ensure compliance with local regulations and hospitality standards.

·       Improve customer satisfaction, occupancy rates, and brand reputation.

Key Competencies & Attributes

·       Strong-willed, decisive, and action-oriented leader.

·       Change agent with the ability to drive cultural transformation.

·       Highly accountable and results-focused.

·       Excellent strategic thinking and execution capability.

·       Resilient, disciplined, and comfortable making tough decisions.

·       Strong people leadership and performance management skills.

Growth & Expansion Mandate

·       Identify new business opportunities including events, conferencing, partnerships, and long-stay packages.

·       Develop marketing and sales strategies to increase occupancy and revenue.

·       Explore strategic partnerships within Lilongwe and beyond.

·       Implement systems that support scalable growth.

Qualifications & Experience

·       Bachelor’s degree in Business Administration, Hospitality Management, or related field (MBA an added advantage).

·       Minimum 5–7 years senior leadership experience in hospitality or service-based industries.

What Success Looks Like (First 12–18 Months)

·       Stabilized operations with clear systems and accountability.

·       Improved productivity and measurable increase in profitability.

·       Stronger management team and improved staff discipline.

·       Clear expansion roadmap with at least one new revenue initiative launched.

·       Improved customer satisfaction and occupancy rates.

Remuneration: MK2.5Million /month (Gross)

Closing Date: March 4, 2026
Applications will be reviewed on a rolling basis. The position may close earlier than the stated deadline if a suitable candidate is identified. We encourage interested applicants to apply as soon as possible.