Job Brief:
 If you enjoy delivering first rate customer service, we'd love for you to apply today and start this great opportunity with an amazing organization.You will work with customers over the phone to help them find a way to pay their past due bills sooner rather than later with the goal to help maintain their service. Work towards a positive outcome for the customer by making them feel valued and understood.
Responsibilities:

- Provide superior customer service
- Answer incoming customer calls in a timely and professional manner
- Research and troubleshoot customer inquiries
- Notify team lead of escalated issues
- Analyze information
- Respond to inquiries and complaints
- Maintain records of customer service activities
- Consult and resolve conflicts with expertise
- Determine deposit information
- Process payments
- Handle delinquent accounts
- Other duties as assigned
Skills Required:

Good listener and can build trust quickly over the phone.
Work through difficult situations and find positive outcomes.
Good written and verbal communication skills
Proficiency with Word and Outlook
Commitment to providing exceptional customer service