Customer Care Executive for Inbound Travel Process (US Shift)

kolkata , West Bengal , India

11 Jun 2024

Job Brief:
We are hiring for the position of Inbound International BPO Customer Care Executive (CCE) to join our dynamic Travel Process team. This role requires 6 months - 2 years experience in international BPO, It involves working in a captive process, handling flight booking and ticketing inquiries for our US-based customers.

  • Provide excellent customer service by managing inbound calls from international clients.
  • Assist customers with flight booking, ticketing, and travel-related inquiries.
  • Handle customer queries efficiently and effectively in a US-shift environment.
  • Ensure customer satisfaction by resolving issues and providing accurate information.
  • Maintain records of customer interactions and transactions.
Skills Required:
  • Previous experience in an international BPO, particularly in a travel process, is preferred.
  • Strong communication skills in English.
  • Ability to work in a US-shift time zone.
  • Knowledge of flight booking and ticketing systems is an advantage.
  • Excellent problem-solving skills and attention to detail.
  • Competitive salary and performance-based incentives.
  • Opportunity to work in a captive process with growth potential.
  • Training and development programs.
  • A supportive and collaborative work environment.


Full Time

kolkata West Bengal India

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