Candidate having minimum 2 Years Experience in US Voice Process role can apply.

Work Type : Remote , India

Week offs - During Weekdays (No Sat / Sun offs) -5 Working Days

Shift - US TImezone 

A brief role description is provided below:

• Monitor live calls during US CST / MST hours and make interventions wherever necessary.
• Directly handle inbound calls when required.
• Enter data related to the calls handled in the required format on various applications.
• Take actions to improve call flow and overall operations efficiency.
• Transcribe conversations and categorize them as required.
• Coordinate between different individuals and agencies as required for ensuring smooth transaction flow.
• Prepare reports as necessary and provide periodic updates to management.
• Work on improving and automating the end-to-end transaction call and process.

 
Key Skills:

• Excellent Verbal communication in English
• Listening Skills
• Good Knowledge in Jira and Confluence 
• Diligent in Data entry
• Effective coordinator and People skills
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

You can share it via [email protected]