Job Responsibilities

Here at Virtual1, our mission is to be the obvious choice for business connectivity in the UK. We do this as a team by creating world class, cutting-edge infrastructure. At the heart of Virtual1 are our people, who we consider family. We acknowledge our success is driven by our people, and continually strive to be the best company to work for.

Main Responsibilities of PMO & Implementation Manager

• Manage the day to day operational running of two key teams within the Delivery department in Virtual1 Operations division – Project Management (PM) and Engineering Implementation (EI)

Key Tasks and Accountabilities

• Manage a team of 8 Implementation Engineers and 3 Project Managers to include all day to day performance management, sickness, holiday, monthly 1:1’s, catch ups and PDP sessions.
• As PMO & Implementation Manager you will act as a point of contact for escalations for urgent tasks and liaise with the team internally to accommodate urgent work without impacting BAU
• Keep close to any ongoing automation initiatives going through the Automation team. Work with HoD Delivery to ensure that any EI initiatives are clearly prioritised and reviewed regularly with the Automation team. Consistently review automation requirements within team, raise new requests where required and prioritise as necessary.
• Provide weekly HoD level report to HoD Delivery summarising team activity against the 5 pillars and general performance summary
• Support HoD Delivery in ad hoc requests for information, data analysis or team action required.
• Represent EI at a senior level where required on customer calls or meetings
• Ensure EI Cloud process is functioning and work with Provisioning Team Manager to ensure that SLAs are being hit and that customer experience is at the forefront of the process
• Take an active role in representing EI interests with the launch of new products. Work with HoD Delivery and relevant Product Manager to ensure the proposed process works for EI and any implications have been taken into account
• Support HoD Delivery in providing data to assist in managing Virtual1 suppliers and attending service review calls/meetings where necessary.

Performance Indicators

• Team performance against SLA – based on data checks
• NPS – external customer perception
• Internal perception of the team
• New automation delivered and its quantified benefits (in time saved)
• Pure Margin delivered 

Skills Required

• Strong background in Telecommunications environment
• Knowledge of Virtual1 product base and position within the market
• Knowledge of Prince II and Agile methodologies
• Operational experience and the ability to apply that experience at a strategic level