Our client, a global market leader, is looking for an Executive Support Specialist. The Executive Support Specialist responsibilities include providing technical on-site and remote support to executive and corporate users. This position will report to the IT Infrastructure Manager

Job Responsibilities:

•Promptly respond to corporate technology support issues on-site and remotely

•Work closely with the escalated IT Support tiers within the organization to provide technical support for executive issues, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives

•Ensure outstanding incidents and requests are regularly updated to reflect the current status

•Maintain confidentially and privacy in all dealings with executives

•Ensure that Operational Level and Service Level Objectives are adhered to at all times

•Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards

•Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in the Service Now ticketing system

•Assist other members of the Executive Support Specialist team or any other IT team when appropriate to complete tasks in the necessary timescale

•Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving

•Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality, within the context of the objectives supplied by the manager

•Communicate the progress of investigations and planned solutions to executive and corporate customers, managing their level of expectation and increasing their understanding of company desktop technology

•Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member

•Continuously assess and communicate the possibility for improvement in support practices

•The support of mobile devices including iPhone, iPad, iPod, Android, and Windows laptops and desktops

•Audio, visual system setup, and support in corporate business environments

•Network configuration and problem-solving in Windows, Apple, and Citrix environments (wired and wireless

•Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video

•Provide onsite support at executives’ home offices as needed concerning network and desktop services

•Maintain asset management of end-user devices (mobile, desktops, and laptops)

•Any other duties as assigne

Job Skills:

•Minimum of 1 years experience with executive-level IT support in an enterprise corporate setting in an onsite and remote capacity

•Ability to work with little or no supervision from the direct manager

•Ability to work in a fast-paced, highly technical environment

•Excellent verbal and written communication skills

•College degree in Computer Science or related field

•Experience working in a team-based collaborative work atmosphere

•Willing and able to travel approximately 10-20% of the time

•Must be available during the core working hours of the team and occasionally during off-hours to assist with deployments and other emergency items

•The ability to deal politely and professionally with customers and/or coworkers

•The ability to manage several tasks at once to meet deadlines

•The ability to use a computer to communicate, create, and access information