Title of Position: Case Manager (2 openings)

Reports To: Case Management Director, Senior Operating Officer and National Council Member

Location: Houston Preferred. Remote Candidates will be considered

Application Deadline: January 31, 2025

BACKGROUND AND CONTEXT:

The US Council has a holistic case management system to meet the needs of the US Jamat. The Social Safety Net is part of this case management system and provides one-on-one crisis support to help Jamati members experiencing challenges in their personal lives, within their families, health challenges, or any situation that may arise where an individual member needs support. Support is provided through a national toll-free helpline, 24 hours a day, 7 days a week, serviced by culturally sensitive and trained volunteers. A structured approach to support families in poverty is also delivered through the case management system. The system provides comprehensive services to Jamati families and seeks to enhance their quality of life through empowerment and support. Services provided through the system include but are not limited to, domestic violence, mental health, youth and senior related issues, grief and bereavement, healthcare and counseling resources, parenting and relationship issues, financial crises, poverty alleviation and elimination. Assistance can be sought by calling 1-866-SSN-HERE or 1-844-552-2237.

OPPORTUNITY PROFILE:

To provide ongoing support and expertise through comprehensive psychosocial assessments, family development plan, implementation, volunteer supervision, and overall evaluation of Jamati Members’ needs. The overall goal of the position is to enhance the quality of Jamati Members’ life and promote continuity of care through the integration and functions of case management. The position has accountability for care, coordination, and sustainability of Jamati Members’ needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include but not limited to:

• Manage individual cases

  • Open cases as needed in the case management system (CMS) and ensure proper documentation is maintained through the life cycle of the case.

  • For all cases assigned to the case manager - conduct psychosocial assessments in a timely manner: within 48-72 Hours

  • Conduct additional assessments as appropriate for cases. This includes, for all families identified as being in poverty, complete a family development plan; Additional assessments may also include financial assessments, mental health assessments etc.

  • Continue to manage SSN and high-intensity poverty alleviation cases throughout their lifecycle

  • Lead a case management team for each family. The team will be composed of one or more Subject Matter Experts (SME’s) and volunteer case workers (VC’s).  The primary responsibility of the case will lie with the case manager who will ensure the implementation of proper case management

  • Work with each family’s case management team to support families through all stages of development (Crisis, Stabilization, Development and Self-Sustained Progress) across all domains of need, including physical and mental health, Early Childhood Development and education, livelihoods development and access to finance, safe and stable housing, food security, as well as participation in Jamati and community life, etc.

  • Optimize internal collaboration and make appropriate referrals to sister institutions

  • Optimize utilization of external resources and update resource database as external resources are identified

  • Responsible for overseeing proper case closure

• Provide consultation and mentorship as requested

  • For Regional Volunteer Case Manager Leads for Poverty, SSN, Settlement and others. 

  • For volunteer case managers working on poverty or settlement cases

  • For volunteer case managers working on SSN cases

  • For the NPM and volunteer case managers working on welfare cases

• Provide crisis/emergency case support on-call (as per schedule)

  • Be responsible for supervising AV/IV while on-call

  • Ensure appropriate documentation of on-call incidents

  • Escalate as appropriate issues that arise on-call

• Engage as part of the broader Case Management Team (inclusive of paid and volunteer case managers)

  • Complete all required trainings in a timely manager

  • Stay well-versed in available internal and external resources available or the Jamat

  • Participate in the staff team meetings 

  • Travel may be needed to visit with Jamati Member, locate resources, participate in training, and conduct volunteer training

• Participate in regular case conferences

  • Regular participation and presentation at SSN clinical case conferences

  • Regular participation and presentation at Poverty Case Reviews

  • Participation (as requested) in SSN Welfare case conferences

• Principles of practice

  • Follow the regulatory and compliance requirement for a social worker in the United States and ensure mandatory reporting to the respective government agencies when applicable

  • Provide resources for building resource capacity

  • Ensure maximum utilization of external resources for each case.

  • Abide by NASW Code of Ethics

  • Adhere to all National Council employee policies

  • Adhere to all AKSWB policies

QUALIFICATIONS:

• Bachelor’s degree in social work required with 2 or more years of experience; Psychology, Marriage and Family Counselor, or Professional Counselor will be considered. Master of Social Work preferred.

• Social work license preferred; must have license within 6 months of hire

• New graduates may be considered

IDEAL CANDIDATE WILL POSSESS THE FOLLOWING KNOWLEDGE, SKILLS, & ATTITUDE:

Knowledge:

• Strong verbal and written command of English

• Language skills in South and Central Asian languages is preferred though not required

• Technologically savvy to maintain cases in the CMS

• Recognize crisis situations

• Recognize multiple needs of Jamati Member and be able to navigate to the right resource

• Be mindful of sensitive issues that may arise and handling it ethically

• Resolve and/or escalate issues in a timely manner to appropriate level

• Maintain ethical boundaries

• Must have a good understanding of grassroots issues and needs

• Understand the differences of our constituencies

• Program/project management and execution

• Familiarity with Microsoft office

• Being aware of U.S. laws as applicable

Skills:

• Confidentiality

• Discretion

• Empowerment

Problem-Solving Skills:

• Leadership Skills

• Interpersonal Skills

• Apply sound judgement

• Exercise critical thinking

• Good listener and mediator

• Team builder, cultivates human resources, and effective negotiator

• Works well with people of diverse backgrounds and skill levels

• Motivator—respects others and brings out the best in them

• Humble, mature and approachable—tolerant and patient

• Trustworthy, sincere dedication, Independent, and driven

Dispositions and Attitudes:

• Empathy

• Ethic of Seva

• Commitment

• Non-Judgmental

ADDITIONAL INFORMATION: 

• Position offers an excellent benefits package which includes medical, dental, and vision coverage.