Job Description

About Ulfix

Ulfix is a growing global software factory, providing web and mobile development for more than 15 years. We are an agile and DevOps organization, appraised as CMMI V2.0 Level 3. We supply the software development market in North America (Canada, Mexico and the US). Our strength is our specific approach in software continuous delivery and rapid prototyping.

Our team of 30+ professionals is distributed across our offices in Mexico City, Monterrey and Houston. Additionally, many of our team members who aren’t located near our office, work remotely. We provide a highly competitive compensation and benefits package with health insurance, paid time off, etc.

The ideal candidate will provide support for the implementation, troubleshooting and
maintenance of  IT systems in a Windows and Linux environment. Support will include
day-to-day operations, monitoring and problem-solving resolutions for the customer's
system.

The system administrator will also configure, manage and install/load operating system
software while continually troubleshooting, maintaining integrity, configuring network
components and implementing operating system enhancements to improve reliability.
Application Delivery Process: Knowledge of major tasks, deliverables, and formal
application delivery methodologies; ability to utilize these in order to deliver new or
enhanced applications.
Application Design, Architecture: Knowledge of application design activities, tools and
techniques; ability to utilize these to convert business requirements and logical models into
a technical application design. 
Application Development Tools: Knowledge of and ability to utilize a variety of specific
tools and toolkits for the development and support of applications.
Application Testing:  Knowledge of application testing and ability to design, plan and
execute application testing strategies and tactics to ensure software quality throughout all
stages of application development. 
Packaged Application Integration: Knowledge of and the ability to implement packaged
application software and integrate it with company applications, databases and technology
platforms.
System Development Life Cycle: Knowledge of project management techniques and the
ability to plan, design, develop, test, implement and maintain system development life
cycle segments and phases. 
Technical Troubleshooting:  Knowledge of technical troubleshooting approaches, tools and
techniques, and the ability to anticipate, recognize, and resolve technical (hardware,
software, application or operational) problems.

Requirements
MUST
Candidates should have the following experience:
 Experience designing and implementing complex applications
Experience troubleshooting escalated complex contact center application
problems.
 Must be passionate about contributing to an organization focused on continuously
improving consumer experiences.
Prior experience with the following:
Application Scripting – Powershell and/or Bash
Database experience – MSSQL and/or Oracle

More Details
Employment Type: Full Time
Location: [REMOTE]
Experience Required: Mid-Senior Level
Date Published: 22 Jun 2022
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