Senior Customer Relationship Manager – Jewellery

Hyderabad , Telangana , India

10 Jul 2025

Job Description:

Location: Hyderabad
Reporting to: Owner (Anand Gupta)

Role Overview:
We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities:

  • Personally handle repeat customers and walk-ins needing special attention

  • Resolve complaints, negotiations, and delicate escalations

  • Train the team on customer engagement and luxury follow-ups

  • Host weekly one-on-one coaching and team updates

  • Maintain brand loyalty through relationship-building

  • Support performance tracking and incentive design

Requirements:

  • Female, 45+ years, Hyderabad or Andhra roots

  • Telugu fluency a must; Hindi/English working knowledge

  • 10–15 years of proven jewelry client relationship experience

  • Warm, spiritual, dignified in appearance and speech

  • High emotional intelligence and trustworthiness

Compensation: Competitive salary + performance incentives, standard leaves & holidays.

Mid-Senior Level

Full Time

Hyderabad Telangana India


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