10 Jul 2025
Job Description:
Location: Hyderabad
Reporting to: Owner (Anand Gupta)
Role Overview:
We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.
Key Responsibilities:
Personally handle repeat customers and walk-ins needing special attention
Resolve complaints, negotiations, and delicate escalations
Train the team on customer engagement and luxury follow-ups
Host weekly one-on-one coaching and team updates
Maintain brand loyalty through relationship-building
Support performance tracking and incentive design
Requirements:
Female, 45+ years, Hyderabad or Andhra roots
Telugu fluency a must; Hindi/English working knowledge
10–15 years of proven jewelry client relationship experience
Warm, spiritual, dignified in appearance and speech
High emotional intelligence and trustworthiness
Compensation: Competitive salary + performance incentives, standard leaves & holidays.