Job Description

Customer Service / Operational Support Advisor

Hours: Mon - Fri 37.5 hours per week

Salary: £24,000 - £26,000 p.a.

The Company:

Bury Recruitment is recruiting for a well-established UK company. The company places a strong emphasis on providing the very best level of quality and customer service to all of their customers.

Job Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Job Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritise, and manage time effectively
More Details
Employment Type: Full Time
Location: Whitefield , Manchester , United Kingdom
Experience Required: Entry Level
Date Published: 22 Nov 2022
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