Customer Service / Office Admin

Salary from £21,000 (rising to £22,000 after 3 month probation)

Overview:

In this role, you will liaise with cross-functional internal teams (including Support Services and Training departments) to improve the entire customer experience.

The main functions of this role are to build and maintain strong working relationships with our White Label Partners from the start of their journey with us, as well as to provide on-going support and liaise between the Partner and other departments.

 

Tasks:

  Co-ordinate the setting up new Partners

  Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

  Communicate updates from the business to partners

  Present feedback from Partners to management and other departments

  Work with Partners to resolve issues

  Liaise with Partner to optimise their business with us

  Ensure professional levels of service to Partners at all times

 

Skills:

  Problem solving, organised, attention to detail

  Excellent listening, negotiation and presentation abilities

  A good and positive communicator at all levels

  Excellent telephone and written communication skills

  Proven ability to prioritise and multi-task

  Able to manage expectations

  Able to summarise a situation and pass on relevant information