Customer Service / Helpdesk Support

Salary:  £25,000 - £30,000 based on experience
Location: Whitefield, Manchester
Employment Type: Full-time permanent, Monday to Friday

The Role:
We are hiring for Customer Support and Helpdesk roles, with opportunities for growth into Customer Success. You will provide top-tier support to clients, resolve queries, and ensure high levels of customer satisfaction.

Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Troubleshoot technical and non-technical issues.

Assist clients with onboarding and ensure smooth service delivery.

Collaborate with other departments to address client needs and improve processes.

Skills:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-first mindset.

Ability to handle multiple tasks in a fast-paced environment.

Prior experience in customer support or a related field is a plus