Job Summary
- 0 to 1-year experience
- Handling customer issues and resolves them within specified time limits using remote
support applications
- Research and identify solutions to software and hardware issues
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Search and identify solutions for software and hardware issues
- Provide prompt and accurate feedback to end-users.

• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time

- Ask customers targeted questions to quickly understand the root of the problem
Desired Profile:

• Experience in handling remote support applications
• Excellent communication skills
• Male candidates are preferred
• Hands-on experience with Windows/Linux/Mac OS environments
• Ready to work in night shifts/rotational shifts.

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Responsibilities and Duties
Familiarity with the JAVA framework

• Familiarity with the SQL Database

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Qualifications and Skills

• BE/B.Tech/Diploma (EEE/ECE/CSE/IT) or PG in computer science
• Should have cleared 10th & 12th in the first appearance

Job Type: Full-time

Experience:

• Technical Support: 1 year (Preferred)
• total work: 1 year (Preferred)

Education:

• Bachelor's (Preferred)

Industry:

• Software Development