Job Description: Online Reservation Assistant

Department: Hospitality

Job Summary:

We are seeking a detail-oriented and customer-focused Online Reservation Assistant to join our team in the Hospitality industry. The ideal candidate will be responsible for managing online reservations, providing exceptional customer service, and ensuring a seamless booking experience for our guests.

Responsibilities:

• Process online reservations accurately and efficiently
• Respond to customer inquiries via phone, email, and live chat
• Assist guests with booking modifications and cancellations
• Maintain accurate records of reservations and guest information
• Collaborate with other departments to ensure guest satisfaction

Qualifications:

• High school diploma or equivalent
• 1+ years of experience in customer service or hospitality
• Excellent communication and interpersonal skills
• Proficiency in online reservation systems
• Ability to multitask and work in a fast-paced environment

Skills:

• Attention to detail
• Problem-solving abilities
• Team player
• Adaptability
• Strong organizational skills

If you are passionate about providing exceptional service and have a knack for online booking systems, we want to hear from you! Apply now to join our team as an Online Reservation Assistant.