Online Hotel Reservationist

Department: Hospitality

Reporting Structure: Reports to the Reservations Manager

Welcome to the exciting world of hospitality! As an Online Hotel Reservationist, you will play a crucial role in ensuring our guests have a seamless booking experience. Your attention to detail and customer service skills will be key to success in this role.

Responsibilities:

• Manage online hotel reservations through various booking platforms
• Provide excellent customer service to guests seeking information or assistance with their reservations
• Coordinate with other departments to ensure accurate and timely booking information
• Handle cancellations, modifications, and special requests from guests
• Maintain up-to-date knowledge of hotel amenities, services, and promotions

Qualifications:

• Previous experience in a customer service role
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel reservation systems is a plus

If you are passionate about providing exceptional service and love working in a dynamic industry, we want to hear from you! Apply now to join our team as an Online Hotel Reservationist.