Hotel Reservation Agent

Department: Hospitality

Job Summary:

We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service.

Responsibilities:

• Manage hotel room reservations through phone, email, and online booking platforms
• Provide information about hotel services, amenities, and policies to guests
• Process payments and ensure accuracy of guest information
• Handle guest complaints and resolve issues in a timely and professional manner
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or hospitality industry preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in computer systems and reservation software

If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we would love to hear from you. Apply now to join our team as a Hotel Reservation Agent!