About Superset
Superset is India’s largest University Recruitment Platform.
Superset is a placements automation tool for universities and a digital campus hiring platform for employers.
We are a Blume Ventures Capital funded startup, backed by former partners of Parthenon-EY and LEK, working towards simplifying the graduate recruitment market in India, and empowering students to access opportunities democratically. Now, we’re 400+ colleges and 1800+ recruiters strong and growing fast.

Roles and Responsibilities | What does the job entail?

• Answering client queries related to use of Superset software product via email channel, and largely through phone channel, 
• Understanding queries of the customers and resolving them in a timely manner by providing ways to achieve use cases using the Superset tool,
• Following up with customers to ensure their technical issues/queries are resolved,
• Ensuring customer success by providing timely resolution to client queries,
• Update our internal databases with information about technical issues and useful discussions with customers -  writing documentation and FAQs

Requirements | You’ll be a great addition to the team if:

• You have 1+ years of quality experience in Customer Support, 
• You have excellent communication skills including the ability to listen and empathize with the clients,
• You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens,
• You do not see this as a temporary role and would completely commit to the role as well as your responsibilities, 
• You’ve worked in a technical customer support role in a SaaS environment before. 

How can Superset help you on your journey?

• Two things are well ingrained in our culture:

1. We need people to take ownership = we don’t micromanage/follow-up on our people because we trust them to deliver the best work possible

2. We ensure to provide resources and remove bottlenecks that deter our people from delivering the best of their work

• We’re a team of proactive, versatile, independent and collaborative mindsets. We provide the liberty to experiment and be creative wherever necessary, and get things done,
• We understand that making mistakes comes in handy when you’re growing in your career. As long as you’re learning from your mistakes, you’ll fit well with us,
• Our people have the freedom to approach, own, and solve problems creatively,
• Our customers rely on our products to do their most important work, which means they rely on us to build things the right way,
• We’re inclusive of a product team who is always listening, deliberating, and delivering,
• We’ve reached our Product Market Fit and currently on an exciting growth trajectory.

Office: Office will be 5 days a week, plus alternate Saturdays working. 

Growth Path
You could grow into Customer Success Lead role, where you’ll be given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.