Job Brief:
1. Maintain updated customer complaint register as & when reported and communication to all CFT team.
2. Interim reply to quality complaints with target date for completion
3. 8D for customer complaints / line rejections (both highlighted / Non-highlighted)
4. Line and warranty rejections management / action plan reviews and compliance.
5. Ensure 4M change due to Customer line rejection  / warranty issues management
6. Customer end presentations for quality issues
7. Customer visits on need basis
8. DOE as on required
9. Q alerts display for all types of complaints (highlighted & non-highlighted), line & warranty rejections
10. MIS ppt on weekly / monthly

Responsibilities:


Skills Required: