Job Description

Service Manager Position in Pryor, OK

  • Pay: $59,000 - $69,000 annually (Based on Experience)
  • Schedule: 1st Shift, Monday - Friday, 6:00 AM - 2:30 PM (with occasional Saturdays)
  • Job Type: Temp-To-Hire
  • Job ID: 119228

About the Role:

We’re seeking a skilled Service Manager to lead our service department and drive exceptional service delivery. In this role, you will manage day-to-day operations, engage directly with customers, and work collaboratively with other departments to enhance service efficiency. If you have strong leadership abilities, a solid technical background in manufacturing, and a passion for customer satisfaction, this is a fantastic opportunity for you. Occasional travel (5-10%) may be required.

Key Responsibilities:

  • Lead the Service Team: Establish high standards and guide the team to deliver exceptional service.
  • Customer Relations: Communicate with clients to address and fulfill their service needs effectively.
  • Service Coordination: Schedule and manage service calls, ensuring efficient use of time and resources.
  • Team Development: Monitor team performance, provide feedback, and recognize achievements to drive success.
  • Quality Assurance: Maintain high standards in service documentation and overall quality.
  • Cross-Department Collaboration: Partner with other teams to improve customer satisfaction and streamline service processes.
  • Inventory Oversight: Manage service parts and tool inventory to ensure readiness.
  • Stay Current: Keep up with industry trends and innovations to enhance service capabilities.
  • Training Programs: Provide ongoing training for the service team on equipment, safety, and customer service.
  • Additional Duties: Take on other responsibilities as needed.

What We’re Looking For:

  • Experience: 5+ years in a service management role within the manufacturing industry.
  • Technical Expertise: In-depth knowledge of manufacturing equipment and processes.
  • Leadership Skills: Strong interpersonal and team management abilities.
  • Tech Savvy: Proficiency with service management software and Microsoft Office.
  • Analytical Thinker: Capable of analyzing data and creating reports to support decision-making.

Why You’ll Love Working Here:

  • Competitive salary with room for growth.
  • Full benefits package.
  • Supportive, collaborative workplace focused on your professional development.

Ready to take the lead and make an impact? Apply today and become part of our dedicated team!

More Details
Employment Type: Full Time
Location: Pryor , Oklahoma , United States
Experience Required: Mid-Senior Level
Date Published: 27 Nov 2024
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