Customer Service Representative
Pay: $16/hour
Shift: Monday-Friday 7:00am-3:30pm
Location: Pryor, Oklahoma
Job Type: Temp to Hire
Job Order: 121643

Position Summary:
The Customer Service Representative plays a key role in interacting with customers to provide information about products, input orders, and resolve inquiries or complaints. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with multiple departments.

Essential Functions and Responsibilities:

• Confer with customers by telephone or in person to provide information about parts, take or enter orders, or obtain details of complaints.
• Gather customer or product information by reviewing blueprints, customer files, and other sources to determine customer needs.
• Inform customers by telephone, email, or other means of order information, such as unit prices, shipping dates, and anticipated delays.
• Maintain and update customer orders and files, entering all required details into company systems.
• Record and track customer interactions, including inquiries, complaints, and resolutions.
• Coordinate with production, sales, shipping, and warehouse personnel to expedite or trace shipments.
• Compute charges for parts and shipping in accordance with company procedures.
• Resolve service or billing complaints by performing exchanges, refunds, or bill adjustments, and escalate unresolved issues to the Parts Manager.

Qualifications:

• High school diploma or equivalent preferred.
• 1–3 years of applicable customer service experience.
• Knowledge of customer and personal service principles, including needs assessment and satisfaction standards.
• Proficiency with administrative processes such as recordkeeping, order management, and clerical tasks.
• Ability to use spreadsheets, email, and database software; basic data entry skills required.
• Strong interpersonal and communication abilities to perform effectively as a Customer Service Representative.

Required Skills:

• High attention to detail and thoroughness in completing tasks.
• Analytical thinking and problem-solving abilities.
• Sensitivity to others’ needs and ability to remain composed under stress.
• Effective self-control and professionalism in handling challenging situations.

The Customer Service Representative role offers an opportunity to work in a supportive team environment with competitive pay and potential for growth.

Job Order: 121643

Stand-By Personnel | Skilled Division

Tulsa Office Location:
4305 S. Mingo Road, Suite F, Tulsa, Oklahoma 74146

If you are interested in this position, click the “Apply” button above to submit your application. If your qualifications align with the requirements of the position, a team member will contact you to schedule an interview.

Alternatively, you may submit your resume to [email protected]. Please be sure to reference the job number associated with the position you are applying for.

Additional Benefits:
• $50 Advance: Available after your first day of work
• Referral Bonus: Ask us about our referral program! Receive up to $250 or more when you refer another associate. No caps on referral commissions! (after 80 hours of work)