As a DevOps Customer Engineer at Spectral, You will be responsible for providing world-class technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Spectral platform, responsible for delivering value by driving adoption of Spectral across the client’s enterprise and leave them with the “wow” experience.
The successful candidate for this job will have a strong technical aptitude along with a self-starting, proactive mentality as well as the ability to create and maintain deep, lasting relationships with customers. You will be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.
This position is located remotely or in our TLV offices.
About Spectral:
Our mission is to secure software, from code to cloud. You'll work as part of a small but rapidly growing high-energy team, delivering incredible and creative features to our product - Spectral's next-gen security platform.
Spectral launched in 2021, with over $6M+ in funding backed by top-tier investors: MizMaa and Amity Ventures.
Your Mission:
As a DevOps Customer Engineer on our team, you’ll work closely with internal and external stakeholders to implement the right product solutions for customers. This is an external-facing role, and you’ll spend a lot of time working directly with customers to clarify use cases and drive progress.
From a technical perspective, in your day-to-day, you can expect to deploy Spectral solutions directly into customer code repositories and build pipelines.
Succeeding in this role means you’ll have an outsized impact on the outcomes of our customer engagements.
What you’ll do:
Work closely with customers to help them set up Spectral (including any custom setup they may need)
Partner with the Customer Success team to onboard and support our customers as well as act as the dedicated technical point of contact
Be creative in solving customer technical problems and answering customer questions
Act as the voice of the customer and use customer feedback to help Product and Engineering improve the product
Code and commit relevant upgrades and changes to the Spectral codebase
Work closely with the Product and Engineering teams to improve the customer experience across the whole platform
Become an expert on the Spectral solution and create a wealth of knowledge in the community
About you:
Excellent relationship-building skills and a good people person
Exceptional written and oral communication skills in English
Experience working directly with customers / technical users to debug common errors
You can tie business problems to technical solutions and understand technology value propositions
Demonstrated and proven capacity to absorb new concepts and technologies quickly
