Secureworks - Bucharest, Romania

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Role Overview

A Security Center Operations Analyst works directly with global client base from Secureworks security operations center answering inbound phone calls and client emails. A Security Analyst prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. This position provides intermediate to advanced level troubleshooting support to our customer base for devices managed and monitored by Secureworks. Applicants must possess attention to detail, excellent analytical and troubleshooting skills and great customer service abilities. 

The Secureworks Security Operations Center is a technical team based environment. If you thrive in a group setting, enjoy facing new and exciting challenges, love solving customer problems, and have an inclination for all things technical, this might be the role for you.

Key Responsibilities

• Responsible for making intermediate device configuration changes and working with clients troubleshooting network and security related issues.
• Meet service level agreements related to device change processing.
• Remotely access and manage devices at various global customer locations from a security operations center.
• Work within shift patterns Sun – Thu or Tue – Sat, 7:00AM to 4:00PM.
• Responsible for answering inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address a client request or issue.
• Handle escalations from first level technicians and provide basic mentoring to newer employees.
• Perform security audits on managed client devices.
• Discover unused/overlapping rules, unused/duplicate objects, unsecure rules/services in security policies and advice on corrective and optimization actions.
• Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.

Requirements & Experience

• Firewall Focused Candidates.
• Understanding of network fundamentals such as OSI model, NAT, ARP & routing principles.
• 2-6 years of relevant experience or equivalent combination of education and work experience:  undergraduate degree and 4-6 years of relevant experience, graduate degree and 2-4 years of relevant experience.
• Experience with Firewall technology such as CheckPoint, Cisco, Juniper, Palo Alto, Fortigate or SonicWALL.
• Understanding of network security best practices.
• Understanding of Linux OS & knowledge of basic Linux commands.
• A proven ability to independently support and manage client Firewalls, Intrusion Detection security devices, and other security related platforms.
• Dedication to client service and passion for learning and security.
• Well spoken and articulate containing an attention to detail with excellent writing abilities.
• Must be able to communicate technical details in a clear, understandable manner.
• Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues.
• Retaining ownership of escalated issues and work to resolution.
• Ability to read and interpret network diagrams.

Additional Qualities

• Exceptional attention to detail especially related to the creation and modification of device configurations.
• Dedication to client service.
• Passion for learning and growing technical abilities.
• Well-spoken and articulate, confidence in explaining technical matters.
• Ability to communicate technical details in a clear, understandable manner.
• Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues.
• Technical aptitude and interest related to networking, Internet, and computer technologies.

Significant Advantages

• Interest in working a different shift temporarily if a requirement arises.
• One or more vendor specific certifications such as CCENT, CCNA Routing & Switching, CCNA Security, CCSA, JNCIA, NSE.
• Non-vendor specific certifications such as Linux+, Security+, Network+, CISSP or SANS/GIAC Certifications (GCFW, GCIA, and GCIH).
• Intermediate to advanced level of Linux experience including system administration and CLI.
• Familiarity with basic scripting or programming such as: PERL, BASH, MySQL, PHP.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Why work with us?

Life at Dell Secureworks means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.

As a leading technology employer, we actively encourage further development for our employees. This is done through our range of internal training programmes, training affiliation with SANS GIAC, various vendors, and encouragement for the team to go technology conferences or even our regular company hackathons.

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.