Specialist Technical Support – Thai Language Support

Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.

Requirements for the Role:

• Degree in IT, Computer Science or Engineering.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English and Thai language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
• Display excellent communication, problem solving and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Structured Troubleshooting Techniques
• Good ability to communicate ideas, sound knowledge of MS products.
• Strong Services Industry and “ITIL” acumen.

Attractive Package:

• Attractive Salary (RM 3,000 – 4,000)
• Housing Allowance
• Performance related bonus on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage