Job Responsibilities:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with either technical team members when relevant.
• Work with the TAM Teams to monitor and track issues to ensure accurate resolution.

Skills Required:

• Diploma/Degree in IT related disciplines.
• Good command of spoken and written English and Mandarin/ Cantonese.
• Minimum of a year experience in a similar position.
• Contact centre experience is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : Operating hours - 24/7 shift basis (working hours - 9 hours / day)
• 5 days per week; off days based on roster.
• Fresh graduates fluent in Mandarin /Cantonese are encouraged to apply.

Attractive Package:

• Attractive Salary (RM 3,500 - RM 5,000)
• Language Allowance (selected desk)
• Shift allowance (selected desks)
• Overtime (selected desks)
• Performance related bonus on a quarterly basis for confirmed staff
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage