Responsibilities of the Role: 

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. 
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant. 
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Requirements for the Role: 

• Required to speak, read and write in English and Khmer.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English and Khmer language.
• Superior customer service skills.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment. 

Package: 

• Attractive Salary (RM4,000 – RM4,500).
• RM500 housing allowance.
• Performance related bonus for confirmed staff.
• Working Location: Menara TA One, Kuala Lumpur.