Responsibilities of the Role:
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with either technical team members when relevant.
- Work with the TAM Teams to monitor and track issues to ensure accurate resolution.
Requirements for the Role:
- Diploma/Degree in IT related disciplines.
- Good command of spoken and written English and Mandarin/ Cantonese.
- Minimum of 2 years experience in a similar position.
- Contact centre experience is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours : Monday - Friday, 8.30am - 8.00pm
- 5 day week; off days based on roster.
- Fresh graduates fluent in Mandarin /Cantonese are encouraged to apply.
Attractive Package:
- Attractive Salary (RM 4,000 - RM 6,000)
- Language Allowance (selected desk)
- Shift allowance (selected desks)
- Overtime (selected desks)
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage