Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
Mainly handles and answers user questions and inquiries.
Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
Performs systematic tracking of escalated problems until they are closed.
Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
Able to communicate and adapt to different types of customers.
Skills Required:
Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
Excellent command of spoken and written English and Mandarin.
Bahasa Malaysia language capability will be an added advantage.
Experience in other mainstream mobile phone manufacturers is an added advantage.
Contact center experience is preferred.
More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.