The responsibilities for the role:

• Be a part of the Voice & CloudCom Solutions value stream, assure second line support for all BICS Voice & CloudCom products and for all voice& CloudCom platforms. 
• Follow-up Network Availability/Quality and perform proactive and reactive maintenance actions. 
• Suggest improvements in the proactive tasks & processes. 
• Work with L1 /customer care team in order to find solutions for problems reported by our customers. 
• Work with our vendors and suppliers, to report problems, follow up resolution and implementation in BICS network. 
• Take part in a GS1 guard duty service and planned tasks qualifications. 
• In depth understanding of network switching and routing as related to a Unified Communications and Voice over IP network 
• Working knowledge on SIP-trunking implementations 
• Strong technical knowledge in the following protocols: SIP, ENUM, INAP and HTTP
• Knowledge of Unified Communications and Voice over IP in secure computing environments (designing secure APIs, SSL/TLS,Unix/Linux  
• Good analytical skills, and ability to use tools like Wireshark, Splunk, and other means for analytic root cause analysis.

Qualifications / Skills needed:

• Master’s degree in Electronics, Computer Sciences, IT, ICT, Telecommunications 
• 5+ years’ experience in telecom, mainly in voice switching (Mobile telecom operators or international carriers) 
• Strong knowledge and experience in Telecom technologies and ITU/ETSI telecom standards/protocols (SS7/ISUP, VoIP/SIP, RTP, MGCP) 
• Some practical experience with NGN platforms (Sonus or Dialogic operational experience is an advantage) 
• Knowledge of SBC’s like Ribbon SBC, Metaswitch SBC is an advantage 
• Good knowledge about of Transmission world and the equipment used.
• Knowledge of signaling protocol monitoring tools, protocol analyzer, trace analysis 
• Fluent in English and Mandarin proficiency in written and spoken English and Mandarin, good communication skills. 
• Excellent team player skills and flexibility: ability to coordinate work with colleagues and apply rules and procedures depending on the situation 
• Strong customer-oriented competency: focusing on Customer demands.
• Willing to travel 2-3 times per year to Brussels. 
• Experience in the (international) Wholesale Telecom Business.
• Working knowledge on Metaswitch Perimeta SBC, Ribbon SBC (SBC5K and SWe) and Softswitch, NetNumber TITAN
• Working knowledge on LRF (Location Retrieval Function) implementations for emergency call handling
• Working knowledge on FreeSWITCH application server
• Experience with multiplatform unified communications, collaboration, cloud telephony service Knowledge on API technologies
• Knowledge on SIP Registrar/Authentication mechanisms
• Knowledge on VoLTE
• Familiar with STIR/SHAKEN concepts
• Knowledge on BYOC (Bring Your Own Carrier), PSTN and call centre concepts
• Expertise with unified communication and collaboration platforms (e.g. MS Teams)
• Good understanding of telephony concepts (e.g. PBX, circuits, dial plans, routing)

Company Overview
Scicom (MSC) Berhad was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia since 2005. Scicom is a leading outsourcing and services company specializing in Customer Contact Management Solutions.

Our centres located in Kuala Lumpur and Colombo serve both large local conglomerates and multi-national clients in as many as 34 countries in 23 languages. Our workforce of over 2500 people consists of nationals from Europe, the Middle East, North Africa, India, South & Far East Asia and the USA. Our services revolve around clients’ customers, their channels and languages of engagement and the ability to provide our clients with a discernable return on investment.

Scicom’s services include integrated outsourcing (BPO) solutions, IT outsourcing, software application development, e-commerce solutions, strategic operational consulting and marketing services, back office processing and a host of training and education products in Customer and Service Management.

Registration No.
597426-H