Responsibilities of the Role:
- Responsible for the program execution, delivery, and quality across a team of developers.
- Monitor the existing metrics, analyze data, and lead partnerships with other Data and Analytics teams to identify and implement system and process improvements.
- Leading key strategic initiatives, either individually or as part of small focused teams.
- Designs, architects, implements and supports key datasets that avail structured and timely access to actionable business insights. The Senior Programme Engineer is additionally tasked with developing ETL processes that convert data into formats through a team of data analysts and dashboard charts.
- Working with frontline teams to influence/ensure rapid implementation of your recommendations.
- KPI will be determined with the manager and may include,
- Customer Satisfaction
- Turnaround Time (Service Events, Onsite Repair)
- Backlog Management
Requirements for the Role:
- Degree in Computer Science or Engineering.
- Strong computer skills and deep passion for analytics. Possess ability to perform complex data analyses with large data volumes, an expert in SQL, Java, and have a keen understanding of data models and data warehouse concepts.
- Strong understanding of the fundamentals of developing user-facing reports and forms.
- Working knowledge of Microsoft Office
- 10+ years of total software/Services/IT engineering experience. Out of this at least 5+ technical management experience, preferably with analysis role.
- Able to work independently and as a team with both technical and non-technical staff.
- Attention to detail and results oriented, with a strong customer focus.
- Persuasive, problem solver, analytical with great presentation skills geared towards influencing and shaping an organization.
Attractive Package:
- Attractive Salary (RM 7,000-11,000)
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage