Executive –Customer Service

(English and Russian / Persian Language Support)

Providing back-end operation services to the various companies within the Group.

An e-commerce-based conglomerate which encompasses all aspects of business using the internet as its modality and bringing products and services from all points of the globe to the customer wherever he or she might be.

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

The Requirements for the Role:

• Degree in any discipline.
• Excellent command of spoken and written English and Native Russian / Persian.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.
• Office location: Menara QI Tower, Petaling Jaya, Selangor.

The Package:

• Attractive Salary
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.