The Responsibilities of the Role:-

• Accountable for the Customers’ on boarding journey (Project management, Provisioning, Training and support during trial and implementation phases) for IoT customers in Asia.
• Establish and maintain a good relation with your assigned set of customers, to drive the adoption of the IoT solution and stimulate growth of the business relation.
• Key technical interface for the Customer and our commercial organisation, for IoT services;
• Understand the customer needs ; propose and implement, with the customer, the agreed solution;
• Provide consultancy support to customers during his life-cycle regarding IoT features, portal and APIs ; and perform managed service duties when agreed,
• Provide trainings (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs list for internal and external purposes;
• Gather customer feedback for possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and / or platform technology.
• Any other tasks as assigned by management.

The Requirements for the Role:-

• l Degree/Masters in Telecommunications or equivalent professional qualification.
• Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
• Technical expertise in mobile data (IPX, LTE, SMS and signalling along with PCRF and Data Roaming Control), experience with end user device interworking and SIM cards manufacturing is an asset;
• Basic programming skills and understanding of APIs;
• Ability to deal with complex problem and recommend solutions;
• Good command of written and spoken English and Mandarin.
• Ready to travel for short trips;
• Develop and maintain long term and trusty relationship with your customers and your colleagues (Commercial, Engineering, Fulfilment and Assurance);
• Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
• Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative and changing environment;
• Customer focused, result oriented and stress resistant.
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package:-

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.