IT Security & Service Management – Engineers, Specialists & Analysts

📍 Location: Bangsar South
🕒 Employment Type: Full-Time
🌐 Work Environment: On-site | 24/7 Shift-based roles (rotational, including weekends/public holidays)
💼 Experience Level: Mid to Senior (3–7+ years)

About the Role:

We are expanding our team and looking for experienced professionals in IT Security, Network Operations, and IT Service Management (ITSM). This is a unique opportunity to be part of a highly dynamic enterprise infrastructure team focused on delivering secure, reliable, and compliant IT services across both on-premises and cloud environments.

You will take ownership or support key areas such as network and information security, incident, problem, or change management, reporting and analytics, and compliance, depending on your specialization.

Key Responsibilities:

🔐 For IT Security & Network Engineers:

• Configure, manage, and monitor network and perimeter security devices such as firewalls, IDS/WAF, EDR, and NAC tools
• Respond to and manage security incidents, investigate alerts, and mitigate threats
• Implement and test security measures across cloud (AWS, Azure, GCP) and on-premise systems
• Perform vulnerability assessments and ensure endpoint/device compliance
• Assist in conducting internal/external security audits, penetration testing, and risk reviews
• Collaborate with SOC and GRC teams for incident response, governance, and audit readiness

🧠 For Service Management Analysts & Specialists:

• Manage and monitor Incident, Problem, and Change Management processes in compliance with ITIL standards
• Use tools like BMC Helix and/or ServiceNow to log, track, and resolve tickets
• Conduct root cause analysis for recurring issues and support resolution planning
• Support change advisory board (CAB) preparation and impact analysis
• Ensure service delivery KPIs and SLAs are met and regularly reported
• Maintain accurate documentation and support compliance with internal IT policies

📊 Reporting & Asset Management Support (Optional/Complementary Roles)

• Maintain hardware and software asset inventories
• Provide periodic reporting on incident trends, SLA breaches, and performance metrics
• Support license tracking, compliance monitoring, and dashboard creation

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or related field
• 3–7+ years experience in IT security, network infrastructure, or ITSM operations
• Strong hands-on experience with at least one of the following:
  • Network Security: Cisco ASA, Palo Alto, Fortinet, F5, Checkpoint
  • Security Tools: SIEM, WAF, EDR, NAC (e.g., CrowdStrike, Darktrace, Tenable, etc.)
  • Cloud Security: AWS/Azure security tools, IAM, endpoint protection
  • ITSM Platforms: BMC Helix, ServiceNow, JIRA Service Desk
• Familiar with regulatory compliance: ISO 27001, GDPR, PDPA, CIS Controls, or SOC2
• ITIL v4 Foundation or Intermediate certification highly preferred
• Security certifications (CCNA Security, Fortinet NSE, CISA, CEH, etc.) are an added advantage
• Strong communication skills, ability to work under pressure, and a collaborative mindset

Languages Required:

• English – professional proficiency (written and spoken)
• Cantonese and Mandarin – spoken fluency required for internal team collaboration and vendor/customer liaison

Working Hours:

• 24/7 rotating shift roles (including weekends and public holidays)
• Night shift and on-call support will be rotated within the team
• Some roles may be assigned to standard office hours with escalation support duties

Why Join Us?

• Work in a fast-paced enterprise environment with critical infrastructure responsibilities
• Be part of a skilled, collaborative IT team with opportunities for professional growth
• Contribute to building a resilient, secure, and compliant IT ecosystem
• Exposure to latest tools, multi-cloud environments, and regional/global operations

Ready to join a team that protects, supports, and drives enterprise technology?
Apply now with your CV and indicate your area of interest (Security | Network | ITSM).