The Responsibilities of the Role:

• Customer Support and customer complaint handling in B-B environment.
• Propose and introduce network and telecom traffic solutions.
• On-line monitoring of the service performance measuring the quality of client’s products.
• Taking corrective action both proactively and reactively.
• Identify possible areas of network and process improvements and propose solutions.
• Work closely with customers and internal resources to effectively manage customer expectations and
• satisfaction.
• Any other task(s) as assigned by management.

The Requirements for the Role:

• Degree in electronics,informatics or telecommunication
• Excellent command of spoken and written English and French.
• Experience in protocols such as ISUP/MAP/SIP/Diameter/API.
• Experience in GSM network infrastructure and knowledge of QoS KPI management.
• Good understanding of IP network and its topology.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package:

• Attractive Salary(negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.