Job Brief:

•    Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
•    Determine the problem and provide a technical resolution within the contact or by dispatching for service.
•    Resolve the cases from end to end, make follow up and regularly update the customers on the case progress
•    Always strive to meet and exceed customers’ needs and expectations. 
•    Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
•    Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
•    Demonstrate the required maturity to work from home/remotely under minimum supervision.
•    Expected to meet the Key Performance Indicators (KPI).

Responsibilities:

•    Diploma, Degree or an equivalent professional qualification
•    Burmese language – to Speak, Read, and Write.
•    Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
•    Understanding of desktop, laptop and tablet’s hardware and technology.
•    Technical knowledge with problem solving and troubleshooting skills.
•    Technical knowledge on Microsoft Operating Systems & Office Suites
•    Excellent customer service skills and professionalism in spoken and written Burmese & English languages.

Salary Package:

• Attractive Salary (RM3,000 - RM4,000)
• Performance related allowance on a quarterly basis for confirmed staff
• Annual Leave 15 days
• Medical Leave 14 days
• Medical & Hospitalization coverage