The position will require you to support the contact centre via telephone calls and emails in spoken and written Mandarin, English, and Bahasa Malaysia.

Responsibilities of the Role:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.
• Good knowledge of operating systems and relevant hard- or software.

Requirements for the Role:

• Must be able to speak, read, and write in Mandarin.
• Minimum Degree in IT or Hardware.
• Preferably 1 year of experience in call center industry.
• Working experience in any technical-related field is an added advantage.
• Possessing knowledge of Wi-Fi, Routers, Software & Hardware along with troubleshooting skill is a significant advantage.
• Possess initiative and ability to work independently and as a team.
• Ability to work in a challenging environment.
• This position is shift basis. 
• The office is at Menara TA One, Kuala Lumpur.

Benefit:

• Basic salary up to RM 4000.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

We will be conducting Face to Face interviews during this period.

Monday - Friday

10.00am to 5:00pm

Alternatively candidates with the above qualifications and qualities are welcome to submit your application.