Responsibilities of the Role:-
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Expected to meet the Key Performance Indicators (KPI).
Requirements for the Role:-
- Diploma/ Degree an equivalent professional qualification.
- Good command of written and spoken in English and Indonesia.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Excellent customer service skills and professionalism in spoken and written (Indonesia) & English languages.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Salary Package:-
- Attractive Salary (RM3,000 - RM4,000)
- Performance related allowance on a quarterly basis for confirmed staff
- Annual Leave 15 days
- Medical Leave 14 days
- Medical & Hospitalization coverage