Responsibilities of the Role:
- Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile device, and similar devices via Ticketing, Phone support and onsite support as required.
- Support Windows and MAC hardware primarily.
- Diagnose and troubleshoot computer and general network issues.
- Provide timely resolution of end user problems as per SLA.
- Provide support for field personnel remote communications and connectivity.
- Organize and prioritize workflow and to meet established timeframes.
- Monitors network administration and maintenance operations, resolves network incidents to ensure the smooth-running of the day-to-day operations.
- Vendor management on devices and peripherals.
- Maintain updated knowledge of policies, procedures, products and activities of assigned area.
- Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.
Requirements for the Role:
- Ability to troubleshoot and resolve issues with PCs, Laptop hardware and software onsite and remote.
- Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Degree/Diploma in Information Technology, Computer Science or Computer Engineering.
- Basic knowledge of Network Devices, Firewalls, VPN, Proxies.
- Some telephony and PABX knowledge are advantageous (Training will also be provided).
- Ability to communicate well in English.
- Minimum 1 year of experience in similar capacity.
The Package:
- Attractive Salary (RM2,900).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Working Location: Menara TA One, Kuala Lumpur / Mercu MQA, Cyberjaya (if required).