The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in ‘real time’.
The position will require you to support the contact centre in spoken and written English & Tagalog.
Responsibilities:
Degree in IT related disciplines (preferred)
Good command of spoken and written English & Tagalog.
Minimum 1 year experience in a similar position.
Contact Centre experience is an advantage.
Undergraduate degree/diploma in IT or Business related.
Able to work night shift. Work in 24x7 rotational shift face pace environment.
Well versed in Windows Operating Systems and Windows Office.
Well versed in software and hardware.
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
The Package:
Attractive salary up to RM 4000 (inc Housing Allowance)
Performance related bonus on a quarterly basis for confirmed staff