Key Responsibilities:

• Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues.
• Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.
• Responsible for evaluating and escalating tickets to next levels and follow-up the same until issue is resolved.
• Communicate with clients and update the ticket status and the completeness of the work.
• Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well.
• Close the tickets upon resolving the issue and update the client in a timely manner.
• Extract reports daily, weekly, and monthly form the assigned systems.
• Responsible for user ID management in various systems. This will involve creation, deletion, renaming and archiving and reconciliation of user IDs with HR records.
• Follow-up the tasks assigned to NOC engineers and update the DH ICTO.
• Follow the formalities and liaise with the procurement team in the event of Executive Administration absence.
• Contribute ICT team initiatives and developments.

Skills Required:

• Diploma in Information Technology or Computer Science or Computer Engineering.
• ITIL Certified (minimum certification level).
• Minimum one year experience in customer support domain.
• Technical issue troubleshooting.
• Knowledge on Microsoft applications (Word, Excel, Visio and Power Point).
• Knowledge of other applications and operating systems would be an added advantage.
• A strong client focus and desire to assist others.
• The ability to analyze problems quickly and skillfully.
• A methodical and disciplined approach.
• Excellent problem-solving skills.
• Patience and perseverance.
• Good communication skills.

Attractive Packages:

•      Attractive Salary (RM3,000)
•      Performance related bonus for confirmed staff.
•      Annual Leave 15 days.
•      Medical Leave 14 days.
•      Medical and hospitalization coverage.
•      Working Location: Menara TA One.